Once you have received the email confirming the receipt of your message, reply with a screenshot or forwarded copy of your purchase receipt (.jpg or.
If Xbox One App - also send Xbox Gamertag. If your product still has not been applied, provide us with the following information on the contact form: Mobile Apps - iTunes, Android, Kindle, and Windowsīrowser App - Credit Card, PayPal, or Gift Card paymentsįollow the instructions below to contact us. If you purchased with a credit, debit, or gift card, move ahead to the " I still need help" section. If your account doesn't have the purchased product, follow the steps for your platform below. Be sure you're logged into the Roblox account where the purchase was made. Where is my virtual Catalog or in-game item?. Software purchased with the Nintendo Account cannot be played until the Nintendo Account is re-linked to a new user account. When inside the Purchased page, check each. The Nintendo Account will be unlinked, but it will not be deleted. But if macOS 10.14 App Store updates are still not showing, then proceed to the next step. All save data associated to the user account will be deleted. To delete the user, follow our steps for How to Delete a User Account on Nintendo Switch. No data is lost or deleted during this process. The owner of the Nintendo Account must enter their password to deactivate their primary console. 
To deactivate the primary console, follow our steps for How to Deactivate a Nintendo Switch Console. 
If you wish to purchase the game using a different Nintendo Account, you will need to either deactivate the primary console of the Nintendo Account that owns the content or delete the user account that owns the content. Try again with the other accounts on the system until you locate the one that was used to make the purchase.
If the game does not appear in the list of previously purchased titles, a different Nintendo Account was originally used to purchase the game. Select the game in the list of previously purchased titles, then select the orange icon to redownload. To redownload the game, launch the Nintendo eShop using the Nintendo Account that originally purchased the game, select your user icon in the top-right corner to access the shop settings, and highlight Redownload. If the game is not appearing on the HOME Menu, it can be redownloaded at no cost using the same Nintendo Account that originally purchased the game. You may need to select All Software to view your full list of downloaded games. Scroll through the HOME Menu to see if the game is already downloaded to your system. When a game is listed as Purchased in the Nintendo eShop, it means the game has already been purchased by a Nintendo Account using the same Nintendo Switch console as their primary console.
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